Columbia Residential Launches LiveChat for Quick Answers to FAQs
LiveChat, a new feature available on the Columbia Residential website and Housing Portal, allows users to chat live with a team member and receive quick answers to their questions.
November 04, 2020
To better communicate with residents while physical offices are closed due to the pandemic, Columbia Residential launched LiveChat to allow anyone – prospective or current residents, community members and guests – to chat virtually and in real-time with a team member during office hours, Monday through Friday from 9 AM to 5 PM. The new system, which has received 93% user satisfaction and provided over 600 solutions within the first two weeks of launching during spring housing selection is available on the Columbia Residential website and its companion, password-protected Housing Portal. To chat, users are required to submit their name and email. If a team member is unavailable, submitted requests are forwarded to the appropriate agent and answered the following business day by email. Users are also able to download a transcript of their conversation for later reference.
“Over the past seven months, we've really missed seeing our residents in our office on West 119th Street. We've been so happy to be able to offer faster solutions for their inquiries and we hope that this new feature is helpful as we continue working remotely,” says Leilani Reynolds, Interim Director of Leasing Operations.
LiveChat joins the many enhancements Columbia Residential has created to communicate better with current and prospective residents and provide faster solutions for applying for housing, requesting maintenance, billing, and more. To chat live with a team member, users can click the "Chat Now" icon on the bottom right of the Residential website and Housing Portal, or click here.