Columbia Residential Celebrates Team Accomplishments at Employee Town Hall

June 07, 2023

Employees across Columbia Residential including building staff, operations, construction and leasing staff gathered at a town hall to celebrate accomplishments over the past year.  

The half-day town hall included a presentation by directors on Residential’s operational improvements in the last year including updating the website to include profiles for each building with important information; updating the housing selection process to make it easier to find and book housing; optimizing apartment turnover process to make the process more efficient, cost-saving and sustainable; establishing a “showroom” process to improve the renovation process; and producing a series of educational webinars for residents to ask questions about transferring, subletting, among other topics. 

“I am proud of the work the Residential team has done together in working towards our mission of becoming a customer-centric asset management organization,” said Associate Vice President of Residential Diego Rivera. “Our goal moving forward is to develop, maintain, and enhance resources in the most cost-effective manner, always keeping our customers in mind.”  


The town hall concluded with an award ceremony where Superintendent Albert Lopez and Porter Wilbert Williams were recognized for their 40 years of commitment to the team, as well as Resident Manager Eustace Mejias for his incredible dedication to the team for more than five decades. The Excellence in Service Award was presented to the Arbor building (3260 Henry Hudson Parkway) team, led by Resident Manager Dragos Sisu, for receiving the highest average NPS scores from resident surveys, and also to Electrical Controls Mechanic Robert Kishun for his unwavering expertise, enthusiasm, and consistent commitment to tackling challenges head-on.