Columbia Residential is committed to resident safety and provides clear guidance for what to do in the rare event of an elevator malfunction. If an elevator is out of service or stalls without an out-of-service notice posted, residents are expected to follow the emergency procedures outlined below. Residents should never attempt to exit a stalled elevator on their own and must wait for trained personnel to arrive.
Emergency Assistance for Passengers
If a passenger becomes trapped in an elevator, immediately contact:
- Columbia Public Safety
- Morningside Heights: (212) 854-5555
- Manhattanville: (212) 853-3333
- Facilities Service Center: (212) 854-2222
Repairs
When necessary, an elevator service contractor will be contacted. Response times typically range from one to two hours, depending on the day, time, and availability of service mechanics.
Columbia Residential reminds residents to remain calm and follow these procedures in the event of an elevator issue. Waiting for professional assistance ensures the safety of both the passenger and others. For non-emergency concerns about elevators, residents may submit a Service Request through the Housing Portal.