If an elevator is out of service or is not functioning properly and an out-of-service notice is not posted on the elevator, please follow the emergency procedures. When necessary, an elevator service contractor will be contacted and will respond within one to two hours, depending upon the day, time and the availability of service mechanics.

If a passenger is trapped in the elevator, please contact Public Safety at (212) 854-5555 and the Facilities Service Center at (212) 854-2222.