Heat and Hot Water
Columbia Residential is committed to ensuring that all residents live in safe and comfortable conditions. In accordance with New York City law, building owners are required to provide both heat and hot water that meet minimum standards. The following information outlines these requirements, and the steps residents should take if issues arise.
Hot water must be available year-round at a minimum constant temperature of 120°F.
"Heat Season": October 1 – May 31
- Daytime (6 a.m. – 10 p.m.): If the outside temperature falls below 55°F, the indoor temperature must be at least 68°F.
- Nighttime (10 p.m. – 6 a.m.): The indoor temperature must be at least 62°F, regardless of outside temperature.
Each building is equipped with monitoring devices to track both indoor and outdoor temperatures to ensure compliance with these requirements.
Heating systems, like all equipment, may occasionally require repairs. Residents’ cooperation is appreciated while maintenance is performed. If a radiator is not functioning properly, residents should notify the building superintendent.
- Radiator valves cannot be used to adjust heat levels in an apartment. These valves must be either fully opened or fully closed.
- Partially opened valves can cause banging, leaks, and inefficiencies in the building’s heating system.
If residents lose heat or hot water and no service interruption notice has been posted, they should immediately contact the Facilities Service Center at (212) 854-2222.
Columbia Residential works closely with Facilities to ensure reliable service and to respond quickly to heating or hot water concerns. These measures help provide a safe and comfortable environment for all residents.