Heat and Hot Water

Building owners are legally required to provide heat and hot water to their residents. Hot water must be provided 365 days per year at a constant minimum temperature of 120 degrees Fahrenheit. Heat must be provided between October 1 and May 31, i.e., "heat season," under the following conditions:

Between the hours of 6 a.m. and 10 p.m., if the outside temperature falls below 55 degrees Fahrenheit, the inside temperature is required to be at least 68 degrees.

Between the hours of 10 p.m. and 6 a.m., the inside temperature is required to be at least 62 degrees Fahrenheit.

Each building has different devices that monitor both outside and inside temperatures to ensure that we comply with these guidelines. As with all types of equipment, heating equipment may fail and need repair from time to time, and we appreciate residents’ cooperation when heating or boiler repairs are being made.

Radiator valves cannot be used to regulate the amount of heat in an apartment. These valves must be either fully opened or fully closed. Leaving valves partially open can cause banging, leaks and the inefficient operation of the building's heating system. If residents experience any problems with radiators, please inform the building superintendent.

If residents have no heat or hot water and a notice of service interruption has not been posted in the building, please contact the Facilities Service Center at (212) 854-2222.

Graphic of heating schedule for Columbia residential buildings