Gas Safety and Service Interruptions

The safety and well-being of residents is Columbia Residential’s highest priority. In the rare event of a gas leak or a building-wide gas service interruption, clear steps are in place to help protect residents and provide support until service is restored.

In the Event of a Gas Leak

  • Open nearby doors and windows to allow ventilation.
  • Leave the building immediately—do not attempt to locate the leak.
  • Do not use or turn on/off electrical appliances, smoke, light matches/lighters, or use a phone inside the building. 

Columbia Residential’s Commitment During a Gas Outage

Columbia Residential understands that a gas service interruption is a significant inconvenience. During an outage affecting an entire building, residents can expect the following: 

  • If the apartment's range/oven is gas-powered, Columbia Residential will provide an electric hotplate for temporary use. 
  • If the outage lasts longer than one week, affected residents will receive a 20% rent abatement per month until service is restored.  
  • At the beginning of each month, a credit for the previous month will be applied to the resident's rental account. 
  • The credit is prorated based on the number of days service was interrupted in that month. 
  • Columbia Residential will coordinate all necessary repairs and schedule required inspections with Con Edison and the New York City Department of Buildings.  
  • Due to regulatory requirements, repairs and inspections may take several months or longer to complete. 
  • Columbia Residential remains committed to restoring service as quickly and safely as possible. 

Residents who experience a building-wide gas service interruption and have questions or concerns should contact their building’s Director of Residential Services for assistance.

For more details on how gas service is restored, residents may review How Con Edison Responds to Outages.

Columbia Residential is dedicated to ensuring that residents feel safe, supported, and informed at all times. By knowing what to do in the event of a gas issue and understanding the resources available, residents can feel confident that their well-being is a shared priority.